Technical Support You Can Trust

Informa Tech Support

has the right solution for you

We take care of all your IT needs, so you can run our day-to-day operations while empowering your business to grow using technology.
We help you find that perfect balance of data security and productivity while maximizing your ROI.

MANAGED IT SERVICES

We become your IT department. We handle everything from help desk troubleshooting, procurement, network monitoring, and proactive planning to drive your business forward.

NETWORK MANAGEMENT

Your internal IT department’s new best friend. We’ll help transform a reactive team into a proactive one by providing them with best-in-class monitoring, reporting, and security tools at an affordable price point.

BUSINESS CONTINUITY

Data protection is not something you can take lightly, we combines planning, prevention, and protection to make sure your business thrives no matter what comes your way.

IT SUPPORT & PROJECTS

You probably do not have the resources to successfully complete major IT projects such as moving your office, installing a new server, or migrating to a new core application. We can help you with these types of large one-time projects.

WHY CHOSE IT SUPPORT, LLC?

We’re
Local

We are a local company dedicated to serving our community.

We’re
Experienced

With the experience of a successful business since 2003.

We’re
Convenient

Onsite or Remote IT Support, whatever your preference.

We’re
Adaptable

We speak your language so you don’t have to learn ours.

USERS

8-50

Range of users we support per client.

DEVICES

3600

Managed daily for hundreds of users.

MINUTES

15-30

Time to resolve most client issues.

WE ARE PROUD TO WORK WITH

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OUR SERVICES

MANAGED SERVICES

What if you could minimize downtime and predict your IT expenses? With a standard break/fix contract, you have to wait for something to break before your provider can fix it, but it leaves you to worry about when and where downtime will strike – and how much it’s going to cost.

ON DEMAND SERVICES

As a small business, you may not need a lot of IT support. But when you do need it, you need it NOW. Unfortunately, the last minute is not the best time to find a quality IT service provider. Get ahead of the game by lining up your technology A-team before disaster strikes.

NETWORK MANAGEMENT

Your network is your business’ most critical technology. When it’s running as it should be, your business is in a position to thrive. But making sure your infrastructure is always running – and performing at its peak – requires the specialized skills of a network management expert.

DISASTER RECOVERY

Every small business owner knows the importance of their business data. Data protection is not something you can take lightly because without your data, even for just a few days, it can make it near impossible to come back from successfully.

IT SUPPORT & PROJECTS

When it comes to the technology you need to run your business, it’s hard to make sense of all the options. IT Support, LLC does more than just sell technology – we combine IT and small business consulting expertise to develop technology solutions to your real business challenges.

POINT OF SALE SYSTEMS

The Keystroke Advanced POS system combines a user-friendly interface with exceptional speed and flexibility to provide a powerful, yet affordable automated management system. Keystroke excels in the areas of streamlined transaction entry and the ability to quickly locate information through robust search, lookup and reporting functions.

CONTACT US

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    CALL TODAY!
    (956) 467-4662

    HOURS OF OPERATION:
    MONDAY – FRIDAY
    8AM – 5PM CST

    MAILING ADDRESS:
    IT SUPPORT, LLC
    PO BOX 4274
    McAllen, TX 78502

    About Informa Tech Support

    The aim of IT Support, LLC is to provide technology services to small organizations and businesses in McAllen, Mission, Pharr, Edinburg, Harlingen, Brownsville and the Rio Grande Valley area get the most out of their business technology, we provide our Customers with the best and cost-effective solution for their business by providing the highest and most experienced personnel at competitive rates. We help our Customers to better understand how technology can enhance their operations. We do this by thoroughly understanding our Clients’ current needs while planning for the future.

    Got any questions? We’re ready and waiting to answer them. Contact US

    INSTANT REMOTE SUPPORT

    With our fast, easy and secure Remote Desktop support, we can troubleshoot most issues so you can go back to work in no time.
    You can click here to submit a ticket and schedule a remote support session.

    IT Support, LLC Remote Support - Terms & Conditions

    Please read the terms and conditions for use of the Remote Support and Web Conference Chat Services carefully.

    By clicking on the “Get Support” button, you hereby acknowledge that you have read and agree to be bound by the terms and conditions of the Remote Support and Web Conference Services.

    NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THE REMOTE SUPPORT SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THE REMOTE SUPPORT SERVICES. These terms and conditions shall apply to all interactions between you and Informa Tech Support, LLC. (“ITS LLC”) with respect to the Remote Support Services. ITS LLC reserves the right to discontinue Remote Support and Web Conference Chat Services to you at any time.

    1. You hereby authorize ITS LLC to remotely access your systems and data through your computer(s) to provide support services to you and your company (the “Remote Support Services”). Using remote control software, ITS LLC will have the ability to take control of your computer and evaluate reported support issues. Upon your request, the ITS LLC support representative will have the option, in his or her sole discretion and judgment, to take one or more actions, including, without limitation, the following:

    (a) If the problem can be fixed by you through verbal instruction or Web Conference Chat from ITS LLC without the need for ITS LLC to obtain remote access, then ITS LLC will use reasonable efforts to so instruct you and fix the problem;

    (b) If the problem resides with the software configuration of the computer, and can be corrected, ITS LLC will use reasonable efforts to make the necessary changes to the configuration; and

    (c) If ITS LLC reasonably determines that your data files must be downloaded in order to evaluate the problem and/or make more comprehensive changes, ITS LLC may do so, but only with your prior permission.

    1. You understand and acknowledge that in some cases ITS LLC may not be able to correct the reported support issue.
    2. THE PROVISION OF THE REMOTE SUPPORT AND WEB CONFERENCE SERVICES IS PROVIDED“AS IS” AND “AS AVAILABLE.” ITS LLC EXPLICITLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE REMOTE SUPPORT SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. THE USE OF REMOTE SUPPORT SERVICES DOES NOT RELIEVE YOU OF YOUR RESPONSIBILITY TO MAINTAIN AND VERIFY THE ACCURACY AND COMPLETENESS OF YOUR DATA.
    3. ITS LLC SHALL NOT HAVE ANY OBLIGATIONS OR BE LIABLE FOR ANY OF THE FOLLOWING: (a) errors, omissions, defects, deficiencies in, or nonconformity of, any data modified by it; (b) claims in tort, whether or not arising in whole or in part from ITS LLC’s fault, negligence, strict liability or product liability; and (c) claims for any indirect, incidental, special or consequential damage or for any loss of data, service, profit or use, even if ITS LLC knows or should have known of the possibility of such damage or loss.

    Remote support you can count on


    Start Support

    Click the button to Start

    Be cautious if you receive unsolicited requests to access your computer.
    Only join support sessions with people you recognize and trust.

    OUR COVERAGE AREA

    Informa Tech Support, LLC, offers a full range of IT solutions, Managed Services, Network Management, Business Continuity and IT Consulting to meet your Business needs in McAllen, Mission, Pharr, Edinburg, Harlingen, Brownsville on the Rio Grande Valley area.